PRIVACY POLICY FOR MASTERLIX :


1. General

MasterLix ("we," "our," or "us") is a global digital sports community dedicated to serving coaches, sports academies, and players. We are committed to protecting your privacy and safeguarding the personal information you entrust to us.

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access or use our website and services (collectively referred to as our "Platforms"). It is designed to help you understand our data practices and your rights regarding your personal information.

By accessing or using MasterLix's Platforms, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree with the practices described in this policy, please do not access or use our Platforms.

We encourage you to read this Privacy Policy carefully. It provides important information about your personal data rights and our obligations in handling your information. If you have any questions or concerns about our data practices, please contact us using the information provided at the end of this policy.

This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 which requires publishing of the Privacy policy for collection, use, storage and transfer of sensitive personal data or information.

 

2. Information We Collect

2.1. Information You Provide to Us

When you use our Platforms, you may provide personal information ("Personal Data") through various interactions such as filling out forms, creating profiles, participating in competitions or surveys, corresponding via phone or email, and reporting issues. This information includes:

  • Required Information: Name, email address, date of birth, gender, , certifications, mobile phone number, and password. This data is necessary to register and create a user account on our platform.
  • Additional Information: Photograph, postal address, qualifications, mini-portfolio, records of correspondence, transaction details, visit details, survey responses, support requests, location data (with consent), certificates, and other documents.

2.2. Information Collected Automatically

We automatically collect information about your devices and network usage when you access our services. This includes:

  • Device Information: IP address, login details, browser type and version, browser plug-in types and versions, operating system, platform, and advertising identifier.
  • Usage Data: URL clickstream, products viewed or searched for, download errors, visit duration, page interactions, and phone numbers used to contact customer service. This data is collected using technologies such as cookies.
  • Aggregated Information: Data on your activity on our Platform, such as the number of classes offered and response rates, which may be displayed on your public profile.

2.3. Data Retention

We retain and securely store your personal data indefinitely, except as outlined below:

  1. User-Initiated Deletion: You may request complete deletion of your data by sending an email to hello@masterlix.com with the subject line "Data Deletion."
  2. Legal Compliance: Notwithstanding any user deletion request, we reserve the right to retain any data required to comply with applicable laws, regulations, or legal obligations.
  3. Deletion Process: Upon receiving a valid deletion request, we will process it in accordance with our data deletion procedures, subject to the legal compliance exception noted above.

 

3. How We Use Your Information

3.1. Primary Uses

We use your information primarily to:

  • Provide and Personalize Services: Manage your account, offer customer support, and tailor your experience.
  • Communicate: Send you service-related announcements, updates, and administrative messages.

 

 

3.2. Secondary Uses

Additionally, we may use your information for:

  • Marketing and Promotions: Send promotional materials and offers related to our services and products.
  • Analytics and Improvements: Analyze user behaviour and preferences to enhance our website and services.

 

4. Information Sharing

4.1. Sharing with Third Parties

We may share your information with third parties under these circumstances:

  • Service Providers: For functions like payment processing, data analysis, marketing assistance, and customer service.
  • Legal Requirements: To comply with legal obligations, and government requests, or to protect our rights and user safety.

4.2. Data Transfers

Your information may be transferred to entities within and outside India, with appropriate safeguards in place to ensure data protection as per applicable laws.

 

5. Data Security

5.1. Security Measures

We employ various security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including:

  • Encryption: Securing data during transmission and storage.
  • Access Controls: Limiting access to authorised personnel.
  • Secure Storage: Using secure servers and databases.

5.2. Your Data Protection Rights Under The Personal Data Protection Bill, 2019  (PDPB) and Digital Personal Data Protection Act (DPDPA) of 2023.

Under the Digital Personal Data Protection Act (DPDPA) of 2023, you have the following rights regarding your personal data:

  1. Right to Information: You have the right to be informed about the collection and use of your personal data.
  2. Right to Access: You can request access to your personal data that we have collected and processed.
  3. Right to Correction: You may request the correction of any inaccurate or incomplete personal data we hold about you.
  4. Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances. (known as the "right to be forgotten")
  5. Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  6. Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.
  7. Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

We are committed to upholding these rights and will respond to any requests within the timeframe specified by the DPDPA.

We will retain certain information as required by law, regardless of any requests. We are not obligated to comply with requests that conflict with our legal obligations. If your request is denied due to legal requirements, we will inform you of this fact.

5.2. Breach Notification

In case of a data breach, we will promptly inform affected users and take necessary steps to mitigate the impact, working with law enforcement and regulatory authorities as needed.

 

6. User Rights

6.1. Access and Correction

You have the right to access and update your personal information. This can be done by logging into your account or contacting us hello@masterlix.com .

6.2. Consent Withdrawal

You can withdraw your consent for us to process your personal information at any time. Note that this may affect your ability to use certain services on our platform.

 

7. Cookies and Tracking Technologies

7.1. Types of Cookies

We use various types of cookies to enhance your experience:

  • Necessary Cookies: Essential for website functionality.
  • Functional Cookies: Enhance the user experience by remembering preferences.
  • Performance Cookies: Analyse website performance and usage statistics.
  • Marketing Cookies: Deliver personalized advertisements.

7.2. Managing Cookies

You can manage your cookie preferences through your browser settings or our website's cookie consent tool. Disabling cookies may affect your ability to use certain features.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before submitting any personal data.

 

9. Children's Privacy

9.1. Age Recommendation

By using this website, you agree that you are over the age of 18 years and are allowed to enter into a legally binding and enforceable contract under Indian Contract Act, of 1872.

The Website would not be held responsible for any misuse that may occur by virtue of any person including a minor using the services provided through the Website.

9.2. Protection Measures

While our services are primarily intended for users aged 18 and above, we recognize that children of various ages may access our platform. We are committed to protecting the privacy of all users, especially younger children.

9.3. Data Collection

We take precautions to avoid knowingly collecting personal information from children under 18 without verifiable parental consent. However, if a child under 18 does register on our platform, we will make reasonable efforts to delete such information from our records once we become aware of it.

9.4. Parental Rights

Parents or guardians who believe that their child under 18 has submitted personal information to our site without their consent may contact us to request the deletion of that information at hello@masterlix.com.

9.5. Safety Measures

We encourage parents and guardians to monitor their children's online activities and help enforce this policy by instructing their children never to provide personal information through our website without their permission.

 

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, we will notify you. Your continued use of our services after any changes indicates your acceptance of the updated policy.

 

11. Legal Compliance

11.1. Relevant Laws

We comply with applicable Indian laws, including the Information Technology Act, of 2000, and its rules.

11.2. Dispute Resolution

Any disputes relating to this Privacy Policy will be resolved through arbitration under the Arbitration and Conciliation Act, of 1996. The arbitration will take place in Ahmedabad, Gujarat (India), and the language will be English.

 

12. Information Sharing and Recipients

12.1. Internal Sharing

When you use our services, some information may be shared with other community members, either on your public profile or during the request process.

12.2. External Sharing

We may also share your information with:

  • Business Partners: Social media platforms for connecting services and advertisers for promotional activities.
  • Sub-contractors: Providers of technical, payment, or analytics services.

12.3. Sharing Scenarios

Your personal data may be shared under these conditions:

  • Service Provision: Involving third-party providers to fulfil contracts.
  • Request Process: Displaying necessary information during service requests.
  • Public Reviews: Publishing reviews with your name and photograph.
  • Analytics: Using analytics providers to improve our Platforms.
  • Legal Compliance: Disclosing information as required by law.
  • Business Transactions: In the event of a sale or acquisition of our business or assets.


13. Message Usage and Moderation

We may review, scan, or analyze messages exchanged on our Platforms for fraud prevention, service improvement, and contract enforcement. We do not use your messages for commercial advertising purposes.

 

14. Targeted Ads and Communications

With your consent, we may use your information for electronic direct marketing and targeted ads on social media platforms. You can withdraw consent at any time through your account settings, unsubscribe links in communications, or by contacting us.

 

15. Data Transfers

We store personal data primarily in India but may transfer it to third countries, ensuring appropriate safeguards are in place. Details of these safeguards can be provided upon request.

 

16. Password Confidentiality and User Responsibilities

16.1 User Obligation

You are solely responsible for maintaining the confidentiality of your account password. This obligation includes, but is not limited to:

a) Creating a strong, unique password

b) Regularly updating your password

c) Refraining from sharing your password with any third parties

16.2 Non-Disclosure

You agree not to disclose your password to any person or entity not authorized to access your account. This includes but is not limited to, family members, colleagues, or customer service representatives claiming to be from MasterLix.

16.3 Security Practices

We strongly recommend implementing additional security measures, such as two-factor authentication, where available, to further protect your account.

16.4 Liability Disclaimer

MasterLix expressly disclaims any liability arising from:

a) Unauthorized access to your account due to password disclosure

b) Any actions taken on your account by parties who have obtained your password through any means

c) Any consequences resulting from your failure to maintain password confidentiality

16.5 Notification of Breach

If you suspect or become aware of any unauthorized use of your password or account, you are required to notify MasterLix immediately and take immediate steps to secure your account.

16.6 MasterLix's Rights

MasterLix reserves the right to:

a) Enforce password complexity requirements

b) Implement additional security measures as deemed necessary

c) Suspend or terminate accounts showing signs of compromised security

 

17. Contact and Grievances

Grievance Redressal Officer Email Id: hello@masterlix.com

The above Grievance Redressal Officer has been appointed in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder.

Customers can contact the Grievance Redressal Officer if they encounter any discrepancies on the website, if there is any breach of the Terms of Use, Privacy Policy or other policies, or if they have any other complaints or concerns.

The Grievance Redressal Officer is responsible for addressing and resolving any such issues brought to their attention in a timely and effective manner.

Last updated: 15.08.2024

 

Chat with us viaWhatsApp